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How to make reservations and our new

Covid-19 Protocols   

I have below added the information on how to make reservations and the days and times we have the staff to check in and check out.  Not all staff does check in and out.  You will pay for your pet's stay at check-out time. Once I receive your reservation check-in you will receive a confirmation email.  All check-ins and out are done by appointment only.  If you have any questions please let me know. 


So we can be open but just in a different way than we were before Covid-19. Here is the information on how to make reservations days and times we are open to check-in and out are all done by appointment at this time as the Pet Hotel Lobby is closed to customers for the safety and safety of our staff.  So you will fill out online the reservation check-in form email it back to the pet hotel with your check-in and check-out dates and times from the hours that we have available for appointments.  We will do a Sunday check-in & check-out but only in the morning time from 9:00 to 12:00 (noon).  We only have certain staff that is doing check-in and check-out.

Because of Covid-19, we have to do things a little differently for check-in and check-out. All paperwork will be done online from the reservation check-in form Please email before making a reservation. To pay for your pet's stay you will pay before checkout with our hotel staff via a card reader. 

The Pet Hotel Lobby is closed because of Covid-19.  We are doing all the paperwork and payment to stay online.  I have attached the paperwork for reservation check-in to this email and the instructions on checking in & out. We are open by appointment only:

Monday thru Friday 9:00 am to 11:30 am & 2:00 pm to 5:00 pm for check-in and out only.  If you need a Sunday check-in or out we have 9:00 to 12:00 (Noon) available ONLY. 

Please send the reservation check-in form back to the Pet Hotel as you may fill it out online as soon as possible so I may book the reservation time you need for check-in and check-out.  If we need updates on vaccinations for our records, just email the information, and I will update your pet's file with us. 

You will pick a time that works for you to check in &  out and we will have staff available for you. Our staff will be masked for your safety and there's and we also ask that customers are masked also. Everything is the same at the pet hotel, just the lobby is closed.  Same staff, daily routine, and care. We are letting customers know that we will only allow them to bring into the pet hotel their own diet in plastic baggies, treats, & medications.  We have everything your pet needs to stay with us, bedding, playtime toys, and bowls our house diet is Lamb/rice, Chicken/rice, and Salmon.  I have attached the reservation check form and instructions also on how to check in and out.  If you still need your reservations please fill out the form as soon as possible and send it back to the pet hotel.  If you need to cancel, we are doing it day by day at the Pet Hotel because everything is changing daily.

If you have any questions please let me know.


Thank you, Mindy

**If you are looking to make a Holiday reservation please check the holiday calendar before you book to see what days we are open and closed!** 

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