Frequently Asked Questions
What's included in my Doggie Accommodations?
Our pampered pooches stay in fully climate-controlled, private indoor suites. Soothing music is playing for their enjoyment. Our 2200 sq. foot play yard is your pet’s private playground with their own personal pet concierge. Room Rate includes: Outside potty breaks 4 times a day, two 15-minute playtime, meals (of own diet or house diet), bedding changed daily, and treats.
What's included in my Kitty Accommodations?
Our pampurred kitties stay in an exclusive room fully climate-controlled. Guests get to enjoy our window with views of the gorgeous countryside. Soothing music is playing for those daytime kitty naps. All the pampurring a kitty can ask for. Kitty Rate includes One 15-minute playtime, meals (of own diet or house diet), and bedding changed daily.
What to pack for my pet's vacation?
· Vaccination Record - Please make sure that your pet’s vaccinations are up-to-date.
· Food/Treats - We recommend that you bring your pet’s own diet and/or treats.
*Please pack a few extra days worth*
· Medication - If your pet(s) is taking any medication or is taking vitamins bring them along with instructions. *Please pack a few extra days worth*
· Leash & Collar - Please be sure your pet(s) is wearing a leash and collar or is in a carrier upon arrival.
· Toys - You may bring (3) toys from home. Please be aware that toys can get lost; make sure items
are labeled with their name or we are happy to label them for you at check-in.
· Bedding - We provide bedding for all our guests and are changed daily.
What can I bring for my pet's stay?
You are more than welcomed to bring your own food, treats, and toys (limit to 3), a T-shirt from home with your scent on it to make your pets stay feel like home. Please do not bring anything valuable or sentimental as we cannot guarantee that they will make it back home. Pet hotel guests do not need to bring crates/kennels or their own bowls, and bedding as we provide sheepskin bedding and memory foam for our older guests.
Does the Pet Hotel have heat or a/c?
Yes, we are. The Pet Hotel is completely indoors and is centrally heated and air-conditioned.
What if I own more than one dog. Can I board them together?
Yes. We can accommodate dogs staying together from the same family. Please let us know at the time of booking if you would like to discuss that option. Dogs from the same family must be able to get along together for feeding, if not there is an additional $5.00 per meal to feed them separately.
What if I have never boarded my pet before?
We recommend having your pet come and stay for a day camp. Most dogs do very well, but we want your pet to be comfortable staying with us, so having a day camp or sleepover before your stay can get your pet used to coming and knowing you will be back to pick them up.
For more suggestions please email us firstname.lastname@example.org or call us (925) 930-9767
How do I make a reservation for my pet?
To make reservations please call us or email us. During the summer and holidays we usually book up months in advance, so be sure to make your reservations early.
Do we need to bring our own food?
No, the Pet Hotel provides food for your pet. We have Lamb/Rice, Chicken/Rice, and Salmon and Whitefish. If you would like to bring your own food for your pet or your pet is on a puppy, prescription diet, or special diet all we ask is that you bring the food packaged in individual zip locks.