Pet Hotel Policies for Boarding Reservations

​

1. Payment Policy:

Due to the limited capacity of our pet hotel, payment for the reserved time is required at check-out. You will pay for the time reserved, regardless of early returns.

 

2. Cancellation Policy:

Cancellations must be made at least 48 hours prior to the scheduled check-in time to avoid charges. Cancellations made with less notice will result in a fee equal to one day of boarding.

 

3. Extending Your Pet’s Stay:

If your pet needs to stay beyond the agreed pick-up date, please notify us as soon as possible. This ensures we can accommodate your pet if space permits. Failure to inform us will result in a $25 per day additional boarding fee on top of the standard daily rate.

 

4. Daily Boarding Charges:

• Boarding is charged by the day, not by the night.

• The day of check-in is billed in full, whether you arrive in the morning or evening.

 

5. Pick-Up Policy:

• If you check out before 12:00 PM, there is no charge for that day.

• If you check out after 2:00 PM, an additional day’s boarding fee applies, covering you until the next morning.

• Morning pick-ups will not incur charges for that day if an evening pick-up was not scheduled.

• If you reserved an evening pick-up but arrive in the morning, you will still be charged for the evening, as we held the space for your pet.